PHWP: Abstract Detail: Building community in organizations: Principles of engagement

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Title

Building community in organizations: Principles of engagement

Available Online http://content.apa.org/journals/cpb/59/3/203.html
Publication Date September 2007
Author Steve Gravenkemper
Source Consulting Psychology Journal: Practice and Research
Source Type Journal Article
Summary

Focuses on ways to increase engagement in organizations. The author emphasizes six key principles that help to create a sense of community in organizations. These principles include: (1) communicating a message throughout the organization that employees buy into, (2) create a group of champions that can spread the message and help to create the engagement culture, (3) identify ways to make decisions based on principles and values rather than simply compliance, (4) identify the key engagement indicators that organizational leadership wants to focus on (important for assessment and evaluation of engagement activities), (5) create culture than supports open communication throughout all levels, and (6) develop strategies to socialize new employees, managers, and leaders. According to the author, these six principles are applicable to a wide variety of organizations.

Keywords engagement, community, building, tipping point
Reference

Gravenkemper, S. (2007). Building community in organizations: Principles of engagement. Consulting Psychology Journal: Practice and Research, 59, 203–208.

"We have worked to create a culture that supports the nature and goals of our business. As importantly, we communicate our culture to associates, clients and prospects through many channels every day. This helps us align people with the goals of our business, and has contributed to our success with employee satisfaction and with company growth and profits."

Will Ruch
CEO and Managing Partner
Versant