PHWP: Abstract Detail: Employee engagement is key to improving service delivery, according to new report from Kingston University

Focuses on the results of a recent study of eight case-study organizations. The results indicate that engaged employees perform better, are more innovative, are more likely to want to stay with their employer, have higher levels of well-being, and have greater efficacy toward their workload. The report also suggests that giving employees an opportunity to share their concerns and provide their input into various initiatives is a strong driver of employee engagement (employee voice). Hence, stimulating employee engagement has potential positive benefits for organizations, and there are opportunities for organizations to increase engagement.

Pachta, L. (2010, January 26). Employee engagement is key to improving service delivery, according to new report from Kingston University. Fresh Business Thinking [Online]. Retrieved February 1, 2010, from www.freshbusinessthinking.com.