PHWP: Abstract Detail: Guest Post: The hidden gold on the frontlines

Focuses on the potential benefit of suggestions and ideas submitted by workers on the front lines of the organization. The author argues that employees provide suggestions on improvements when they believe they will be heard and when they believe their ideas will make their jobs easier or more efficient. Employee suggestions can improve the value that a company delivers to its customers. Suggestions can also help to cut costs by reducing waste and inefficiency within the system. The author argues that traditional suggestion boxes do not work. Rather, he suggests that a more effective strategy is to make idea generation a requirement of the job, building a Kaizen approach into idea management.

Brophy, A. (2010, July 23). Guest Post: The hidden gold on the frontlines. Lean Blog [Online]. Retrieved July 26, 2010, from www.leanblog.org.